Please read this article to find out why you are not possibly receiving emails from Value Addon.

For Stripe.com payment/signup methods:

When a customer/user 1st registers with your membership system, they will receive 1-3 default emails. Those default emails are:

1. “Order Confirmation” Email (Optional): This email sends the user a copy of their receipt. This email does NOT get sent to users who have registered for free without requiring payment information. This email is sent every time a new payment is made.
2. “Congrats – You Are Registered” Email: This email sends a user their unique login information. In this email, the user receives their username, password, and login URL to your membership site. This email is only sent once and will NOT be sent ever again for the lifetime of a user account per membership site. If a user needs to have their login information resent to them, they can use the “forgot my password” link available on the login page of your membership site. Site Owners can also manually have this email sent to a user inside the Site Owner Control Panel by looking up that user individually.
3. Double-optin Confirmation Message (Optional): This email sends the user a request to optin to your mailing list. This email is NOT sent from the Value Addon system and will come from your integrated autoresponder company sutch as Aweber.com, MailChimp.com, GetResponder.com …etc This email sometimes can NOT be turned off depending on the polices from your autoresponder company.

Common reasons why you are NOT receiving an email.

1. Only Sent Once: Login Information emails (#2 above) are sent only once to a user per membership site. The only way for a user to get another copy of their login email sent to them is to use the “forgot my password” link located on the login page url or if the Site Owner manually resends a new email. If an email address is already listed in a membership site and you try to order again, you will NOT receive another copy of your login information.
2. Spam Filters: Sometimes email get caught in the SPAM filter of your inbox. Even though Value Addon uses precautions to stop this from happening, it still does from time to time. 
3. Autoresponder Company Blocking: If you are not receiving emails that should come from your integrated autoresponder provider like Aweber.com, MailChimp.com, GetResponder.com …etc, you will need to ask them why they are not sending emails.

For JVZOO.com payment methods:

1. “Congrats – You Are Registered” Email (Required): This email sends a user their unique login information. In this email, the user receives their username, password, and login URL to your membership site. This email is only sent once and will NOT be sent ever again for the lifetime of a user account per membership site. If a user needs to have their login information resent to them, they can use the “forgot my password” link available on the login page of your membership site. Site Owners can also manually have this email sent to a user inside the Site Owner Control Panel by looking up that user individually.
2. Receipt Email From JVZOO.com (Required): This email is sent from the JVZOO email servers and sends the user a copy of their receipt. This email is sent every time a new payment is made.
3. Double-optin Confirmation Message (Optional): This email sends the user a request to optin to your mailing list. This email is NOT sent from the Value Addon system and will come from your integrated autoresponder company sutch as Aweber.com, MailChimp.com, GetResponder.com …etc This email sometimes can NOT be turned off depending on the polices from your autoresponder company.

Common reasons why you are NOT receiving an email.

1. Using a PayPal or Admin Email address: Many Value Addon users will try to test their JVZOO ordering process using their paypal email address and/or their Value Addon admin email address. These emails should NOT be used for testing because they will NOT send you the correct emails since they are already attached to the Value Addon system. With paypal, you can not order your product with the same email address as the seller’s email address. When using your Value Addon admin email, the Value Addon system does not send login information to a email address that is already listed as a user in the system.