Understanding Community Licenses What is a Community License? When I first dove into the Salesforce ecosystem, I was greeted by all kinds of terms that sounded foreign, and “community license” was no exception. Essentially, a community license opens the door for external users to engage with your Salesforce org without needing the full-fledged Salesforce licenses. […]
Understand Your Audience Research and Identify Needs From my personal experience, the key to building a successful online community starts with knowing your audience. I’ve learned that you can’t just assume what they want. To start, dive into surveys or engage in social media discussions. What are their pain points? What knowledge are they craving?
Building Trust Through Transparency Sharing Behind-the-Scenes Moments When it comes to building a community, sharing behind-the-scenes moments can be a game changer. As someone who enjoys giving people a glimpse into the process, I’ve found that it helps my audience feel connected. Whether it’s a peek into product development or how an order is packed,